A few years ago, I learned the power of a simple, well-placed question when combined with an honest response. It can quite literally change a life.
As a bank regulator, I ask questions for a living. We query bank leaders – senior management and Board members – about the business to understand and explore its safety and soundness. I know how powerful questions can be. Questions can create an opportunity to get at the root of a problem. What I didn’t realize was how powerful one simple question would be in my own personal life.
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